Our Disconnection Policy
Our all-in protection is designed to protect your investment into a pot when you run out of money during a hand, do not act in time, or get disconnected for any reason. Ventury Games allows each player two all-in protections per 24 hour time period.
How to continue all-in when you
run out of money
If you run out of money during a hand, by no means do you have to fold the hand! You may go all-in.
When you run out of money or only have enough to call a portion of the wager, the best option is to go all-in to contend for the money in a pot that you have already contributed to. All other action of the remaining active players goes into a side pot to be vied for by them.
The reason we allow a player go all-in is because all poker rooms play for table stakes. This is defined as all money that a player has at the beginning of a hand will play during that hand.
How to continue all-in whenever you don’t act within the available time
If in the event you fail to act on your hand in time (during the 10 second limit), the system will assume you have become unavailable to complete the hand. As such, placing you all-in will protect your investment into the pot at that point in the game.
The system will track and record all of your cards and show them to all players during the showdown. If you win, your account will be credited accordingly. You may request a hand history at the table to review the entire hand for verification of the outcome.
To continue all-in when you get disconnected
We understand that gaming on the Internet can be unstable from time to time and that a player may get disconnected from the game server. Regardless of the reason for the disconnection, we will protect your investment until that point by placing you all-in.
The system will track and record all of your cards and show them to all players during the showdown. If you win, your account will be credited accordingly. You may request a hand history at the table to review the entire hand for verification of the outcome.
Important:
If at any time your all-in status is 0, you are playing at your own risk. This means that you do not have all-in protection and if you disconnect or fail to act in time, your hand will be folded and your investment will be lost without any recourse whatsoever.
Although we allot you two (2) all-in protections per 24 hour period, we will consider resetting your protection back if warranted. Simply contact Ventury Games at venturygames@pokerresponse.com (in english) for consideration. However, if we suspect abuse of the all-in protection feature, this may result in loss of your membership or denied reset request.
Please note that sending a request or receiving approval notification does not imply that you have all-in protection; you do not have all-in protection until you see it online in your account.
If you have any questions, please feel free to contact us.